Тур в Diamond Bay Hotel 5*

Horrible experience, they booked me a hotel when it was closed. Took my money no refund. Nguyen Hoang Quoc Hung was absolutely rude and should not be working for any company. Stay away from this hotel zero stars

The staff working in the front office ruined our trip. They were not nice to us from the first day staying there. We are the same nationality, but they treated us like something else, super racist! The room was nice, the breakfast was good too. Need to take care of the guest more please!!!!

The check in process was bad and the receptionist staff is rude and everyone is upset to work in this hotel. There is lot of papers and everything messed up on their table. They don't even greet the hotel guest upon arrival and they are also loud while speaking to guests to enforce their words. The trip is spoiled by such entry into the city. The location is good in center area and many food places nearby. The room is okay. There is cracks on the bath tub and also wash basin. The toilet is clean. There was small cockroach near the fruit provided as its not covered and kept inside the room. We tried the hotel pool bar for cocktails and it was good. Travel to nearby temples and site seeing was easy. Easy to find transport outside hotel. The hotel staff was rude during checkout demanding and being loud for charges she could not explain properly and was giving wrong information and we had to tell her to speak properly because it was something different which she did not know. She does not even know her job and she is shouting on hotel guests for no reason.