Тур в Dream World Hill 5*

We were greeted by Fatima after all the checks we finally made it to our room around 9pm. I was disappointed to see the dinner service was only from 6.30-8.30 as our previous hotels not only had a dinner service until 10pm but also provided a late night snack service but Fatima had said we could go to the restaurant where we came to find very little leftovers but we made do with what was available. The room was lovely modern and spacious the only flaw id say was on the bed frame there was some kind of food stuck I don’t know if it was food or vomit I didn’t really want to think about it too much So I carried on not wanting to nitpick. After a clean up of the room it was still there so I had to remove it myself as it was incredibly off putting. The first morning we went to search our new surroundings and it is a beautiful hotel however I have to mention how unapproachable and unfriendly I found most of the waiters and staff to be. Besides the lovely security guard, a waiter called Furqaan and customer relations Anna all the other staff weren’t approachable, they didn’t know how to greet or smile I had to initiate a smile and hello every time I came across them and I wouldn’t have noticed this as much if I hadn’t noticed that the same staff were however extremely pleasant with their European customers. I made a note to ask on the very first day what the options are for a late checkout as our flight out was at 9pm I think I asked 2/3 times throughout the week in case I got a different answer to which I was advised every time to come back and enquire on the morning of our last day. So I did this and the receptionist(not Fatima) who couldn’t speak English properly advised me on the day of leaving a late checkout fee would apply of 20 euros. This did annoy me because checkout time is 12pm and late checkout is 3pm I searched everywhere and even asked them about their late checkout service to which no one was very helpful I explained had I known this I would arrange for my travel shuttle to pick me up earlier (they were arranged to come at 5pm). So the receptionist sent me away saying to come back after breakfast to speak to the manager. My husband then went back to enquire again with the manager and he agreed to a checkout at 2pm without charge. So with 3 hours of waiting what better way to spend then to review our experience, as we came to checkout I said hello to the same receptionist who dealt with me in the morning after she said hello she started saying something to her colleague in a different language looking at me which I found incredibly rude and uncomfortable. So we wanted to check the weight of our luggage, other hotels have helped us and accommodated this very comfortably. However dreamworld charge 1 euro for even an all inclusive paying customer and that’s not 1 euro for the weighing service as a whole. That’s 1 euro for checking each luggage and even if you find you have to readjust and check the allowance again yeah that’s another euro. So I had liras and that came to 7 liras for each check I gave a 20 lira note but they didn’t have the right change now if I had received a welcoming friendly service I wouldn’t worry about the change however as I was being dealt with in a uncomfortable manner and being charged for little things I expected the correct change back to which the receptionist started talking in her language again and huffing and puffing whilst giving me the correct change back. Finally I was extremely disappointed when I went to the bar to get a drink and in previous hotels I’ve been able to order non alcoholic cocktails which was served happily whereas at dreamworld hotel they only provided standard soft drinks and one option for children. I asked for a bottle of water I was given a plastic carton and I had to explain I needed a bottle to which the waiter finally offered with what seemed a little bit of reluctance and attitude. Overall if you’re English and don’t drink alcohol this isn’t the place for you.

Хорошее отношение ко всем. С чаевыми или без. Отель маленький но очень комфортный. Питание то же супер. Понравилось.

This hotel is a mediocre. My parents arrived yesterday and they got a loud noisy room without bathroom equipment. They asked to change the room because of the loud fans but the reception said it's common for people who stay longer to get these bad rooms.